Oneok, Inc SYSTEM ANALYST II in Tulsa, Oklahoma
SYSTEM ANALYST II
Requisition #: 2000009K
Perform problem management and configuration management related to IT infrastructure and support.
Essential Functions and Responsibilities
Manage problems which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve the problem.
Perform root cause analysis on resolved problems. Design and develop appropriate monitoring or other proactive measures to prevent future occurrences.
Mentor Tier II staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier II personnel.
Analyze and document the architecture and configuration of application infrastructure.
Provide configuration and engineering for new technologies.
Lead the support and configuration activities for technologies where you have been designated a subject matter expert.
Complete tasks assigned in order to accomplish approved application and/or infrastructure change controls.
Collaborate with other IT personnel on technology and support issues.
Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on infrastructure.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Education and Experience
Bachelor’s degree in computer sciences or an equivalent combination of formal education and job-related experience.
Demonstrated understanding of current data networking and/or server technologies.
Experience in the support and function of:
Infrastructure hardware configuration
Windows Server and/or Unix operating systems
Shared storage technologies
Event monitoring, logging and data collection techniques
Demonstrated ability to mentor influence and facilitate discussions across a wide range of teams and technologies.
Application of arithmetic and computer math.
Training and experience relative to:
Operating systems software
Data base administration
Demonstrated ability to identify, research, and analyze systems software problems and perform systems evaluations.
Demonstrated ability to review and interpret manuals, journals, computer display screens, computer printouts, error logs, and correspondence.
Demonstrated ability to research, prepare, and compose systems operating procedures and documentation, reports, and correspondence.
Demonstrated ability to interact, advise, guide, train, and communicate effectively.
Demonstrated ability to read and write fluently in English.
Ability to communicate and/or exchange information; conduct oral presentations.
Experienced interacting with external customers and vendors relationships.
Certification and Licensing
- Applicable driver’s license required for travel to other company locations.
- Mobility to travel in and around office surrounding and job sites outdoors.
- Sufficient to perform job duties.
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
We are committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547